9 total rules, newest first.
| Name | When | Then | State | Created | Actions |
|---|---|---|---|---|---|
| Fallback when the primary provider is unavailable | feature = ticket-summary | fallback → gpt-4o | active · fallback | Oct 15, 2026 | |
| Block requests beyond tenant policy | feature = chat-resolver | deny | active · deny | Oct 13, 2026 | |
| Cap repeated knowledge retrieval | feature = knowledge-agent | cap retries → gpt-5.5 | active · cap retries | Oct 11, 2026 | |
| Reuse semantically equivalent knowledge answers | feature = knowledge-agent | cache semantic · shared · 86400s TTL · ≥0.90 similarity | active · cache semantic | Oct 9, 2026 | |
| Reuse exact helpdesk responses | feature = chat-resolver | cache exact · 86400s TTL · shared | active · cache exact | Oct 7, 2026 | |
| Route low-risk chat requests | feature = chat-resolver | route → gpt-4o (≥90% eq) | active · route | Oct 5, 2026 | |
| Downgrade routine quality reviews | feature = quality-review | downgrade → gpt-4o (≥90% eq) | active · downgrade | Oct 3, 2026 | |
| Use Haiku for validated ticket summaries | feature = ticket-summary | swap → claude-haiku-4-5 (≥90% eq) | rollout · 25% candidate | Oct 1, 2026 | |
| Budget cap: feature budgets | budget feature ≥ 100% | deny | target verification · no traffic change | Sep 29, 2026 |