| Nov 10, 09:28 PM | Use Haiku for validated ticket summaries | swap | claude-sonnet-4-6 → claude-haiku-4-5 | active | $0.04 |
| Nov 10, 09:28 PM | Use Haiku for validated ticket summaries | swap | claude-sonnet-4-6 → - | active | - |
| Nov 10, 09:28 PM | Reuse exact helpdesk responses | cache exact | gpt-5.5 → cache exact | active | $5.00 |
| Nov 10, 09:27 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:26 PM | Reuse semantically equivalent knowledge answers | cache semantic | gpt-5.5 → cache semantic | active | $6.00 |
| Nov 10, 09:24 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:24 PM | Cap repeated knowledge retrieval | cap retries | gpt-5.5 → gpt-5.5 | active | $4.00 |
| Nov 10, 09:22 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:22 PM | Block requests beyond tenant policy | deny | gpt-5.5 → policy | active | $6.00 |
| Nov 10, 09:20 PM | Use Haiku for validated ticket summaries | swap | claude-sonnet-4-6 → claude-haiku-4-5 | active | $0.04 |
| Nov 10, 09:20 PM | Use Haiku for validated ticket summaries | swap | claude-sonnet-4-6 → - | active | - |
| Nov 10, 09:20 PM | Fallback when the primary provider is unavailable | fallback | claude-sonnet-4-6 → gpt-4o | active | - |
| Nov 10, 09:20 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:17 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:15 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:13 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:12 PM | Use Haiku for validated ticket summaries | swap | claude-sonnet-4-6 → claude-haiku-4-5 | active | $0.04 |
| Nov 10, 09:12 PM | Use Haiku for validated ticket summaries | swap | claude-sonnet-4-6 → - | active | - |
| Nov 10, 09:11 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:08 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:06 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:04 PM | Use Haiku for validated ticket summaries | swap | claude-sonnet-4-6 → claude-haiku-4-5 | active | $0.04 |
| Nov 10, 09:04 PM | Use Haiku for validated ticket summaries | swap | claude-sonnet-4-6 → - | active | - |
| Nov 10, 09:04 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |
| Nov 10, 09:01 PM | Support bot: spread across three OpenAI keys | load balance | gpt-5.5 → gpt-5.5 | active | - |